Privacy Policy
Effective Date: 01/05/2025
At St Neots Pet Care (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website [yourdomain.co.uk] and services.
1. Who We Are
We are a UK-based business selling dog treats online. We act as the "data controller" of your personal information under the UK General Data Protection Regulation (UK GDPR).
2. What Data We Collect
We may collect and process the following information:
Identity Data: name, username, or similar identifier.
Contact Data: email address, postal address, phone number.
Transaction Data: details about payments and purchases.
Technical Data: IP address, browser type, device information.
Usage Data: how you use our website and services.
Marketing & Communications Data: your preferences in receiving marketing from us.
3. How We Use Your Data
We use your personal data to:
Process and deliver your orders.
Manage payments and refunds.
Respond to enquiries and customer support requests.
Send you service-related and marketing communications (with your consent).
Improve our website and services.
4. Legal Basis for Processing
We process your personal data based on:
Contractual necessity: to fulfil orders and provide services.
Consent: for marketing communications (you can withdraw anytime).
Legal obligations: for tax and compliance purposes.
Legitimate interests: to improve services and protect our business.
5. How We Share Your Data
We may share your data with:
Payment processors (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, couriers)
IT and system administration service providers
Legal or regulatory authorities, if required
We do not sell your personal data.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.
7. Data Retention
We retain personal data only as long as necessary for the purposes we collected it, including for legal, accounting, or reporting requirements.
8. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (in certain circumstances).
Object to or restrict processing.
Withdraw consent (for marketing).
Lodge a complaint with the ICO (www.ico.org.uk).
9. Cookies
Our website uses cookies to enhance your experience. You can manage cookie preferences via your browser settings. For more, see our [Cookie Policy].
10. Contact Us
If you have questions about this policy or your data, contact:
St Neots Pet Care
69 Stone Hill, Saint Neots PE19 6AP, UK
Email: carey@stneotspetcare.co.uk
Phone: 07747 771360
